Privacy Policy

1. Who we are

HXR Contracting Inc. (“HXR,” “we,” “us” or “our”) provides residential renovation and commercial modernization services in British Columbia. This policy explains how we handle personal information received through hxrcontracting.ca, Facebook and Instagram lead forms, messages, email, phone calls and related project inquiries.

2. Information we collect

We collect information you choose to provide, such as your name, email address, phone number, project city or address, service requested, budget range, preferred timing, project description, measurements and photographs. We may also keep communications, appointment details, estimates and project records needed to respond to you or carry out your project.

Facebook or Instagram may prefill a lead form using information from your Meta account. When you submit the form, Meta shares the submitted information with HXR. We may also receive the form or campaign identifier so we know which service or offer you asked about.

Please provide only information relevant to your project. Avoid including identification documents, financial account information or unrelated personal details. Share photographs you have permission to provide, and avoid showing identifiable people or private documents where possible.

3. How we use your information

We use your information to respond to your inquiry, discuss your project, assess service availability, prepare estimates or proposals, arrange consultations or site visits, coordinate requested work, maintain business records and meet legal obligations. We may use the source and outcome of inquiries to understand which services and advertisements generate interest.

When you request information or an estimate, we may follow up by phone, email or text using the details you provide, for that inquiry. Tell us your preferred contact method or ask us to stop following up at any time.

4. Consent and promotional messages

We explain our purposes when collecting personal information and obtain consent where required. Providing information for a quote allows us to use it for that request; it does not automatically subscribe you to newsletters or unrelated promotional messages.

We send promotional emails or texts only with consent or another basis permitted by applicable law. You can unsubscribe using the instructions in a message or contact us directly. Withdrawing marketing consent does not prevent you from requesting our services.

You may withdraw consent for other uses by contacting us, subject to legal or contractual limits. If information is necessary to prepare an estimate or perform requested work, withdrawing consent may prevent us from continuing that service. We will explain any relevant consequences.

5. When we share information

We do not sell or rent your personal information or provide your contact details to other businesses for their own independent marketing.

We may share information with service providers that help us operate our website, email, communications, scheduling and lead records, and with trades or other project partners where needed to assess or carry out work you request. We limit sharing to information needed for that purpose and require appropriate confidentiality and privacy safeguards from providers handling information on our behalf.

We may also disclose information with your consent, when required or authorized by law, or as reasonably necessary to establish, exercise or defend legal claims. We do not publish your name, testimonial, identifiable property photographs or project details for marketing without permission.

6. Facebook, Instagram and website technology

Facebook and Instagram are operated by Meta, which handles information under its own privacy policy. This policy covers information HXR receives; it does not replace Meta’s policy or your privacy settings on those platforms.

Our current website quote form prepares an email in your own email application. HXR receives that request only when you send the email. The current website does not include Google Analytics or Meta Pixel tracking code. Our hosting provider may process technical information, such as IP addresses, browser details and request logs, to deliver and secure the website.

If we introduce analytics, advertising tracking or other materially different collection practices, we will update this policy and provide notice and obtain consent where required. You can also manage cookies and tracking through your browser and Meta account settings.

7. Storage, security and retention

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information, and restrict access to people who need it for their work. No online system or method of transmission can be guaranteed completely secure.

We and our service providers may store or process information in Canada or other countries, including the United States. Information processed outside Canada may be subject to the laws and lawful access requirements of those countries.

We keep information only as long as reasonably needed for the purposes described here, including follow-up, project administration, warranty matters and legal or recordkeeping requirements. Where BC law requires it, information used to make a decision directly affecting you is retained for at least one year so you have a reasonable opportunity to access it. When information is no longer needed, we securely delete it or remove identifying details.

8. Your choices and privacy requests

You may ask to access or correct personal information we hold about you, withdraw consent, request deletion, or raise a privacy concern. Contact us using the details below. We may need to verify your identity before releasing or changing information, and will request only what is reasonably necessary for verification.

We respond within applicable legal time limits. Access or deletion may be limited by legal exceptions or obligations to retain records. We will explain any applicable limitation. If we cannot resolve your concern, you may contact the Office of the Information and Privacy Commissioner for British Columbia at oipc.bc.ca.

9. Contact HXR about privacy

Privacy contact: Owner, HXR Contracting Inc.
Email: info@hxrcontracting.ca
Phone: 778-900-9697
Service region: Lower Mainland, British Columbia, Canada

Please use “Privacy request” in your email subject line.

10. Changes to this policy

We may update this policy as our services or information practices change. The effective date will appear on this page. For material changes, we will provide additional notice and obtain consent where required.